If you are not completely satisfied with your purchase any reason, please review our return and refund policies below for en.GENTLEMONSTER.com purchases. Products must be returned in new condition.
You can return any item purchased on en.gentlemonster.com within 7 days of the delivery date as recorded by UPS.
Item shipped to en.gentlemonster.com more than 7 days past its recorded UPS
delivery date will be returned to sender and no refund shall be issued.
• Only item purchased online from en.GENTLEMONSTER.com can be returned to en.GENTLEMONSTER.com.
• en.GENTLEMONSTER.com cannot be returned to our flagship store in USA or to any other retailer.
NOTE: IF YOUR PACKAGE ARRIVED DAMAGED, THEN PLEASE CONTACT UPS FOR FURTHER ASSISTANCE.
To return your item purchased:
• Make sure the item you return is in its original condition, warranty/pick code card, and packaging included, otherwise we will be unable to accept your return and issue a refund.
• Fill out the return form(RMA) that accompanied your shipment, and pack it with your items. ( If you lost, please download the return form here.
• All items must be packed securely and returned in like new, resalable condition accompanied by all protective materials and accessories with the original delivery. Additional packaging may be necessary.
• Please include the invoice and the return form to your shipment, and keep a record of your UPS tracking number.
• Address your package to:
GENTLE MONSTER SOHO
Attn: Returns Department
375 North Street Unit #M
Teterboro, NJ 07608
Please allow 2-3 weeks from the time you mail your return for it to be processed. You will receive an email confirmation once your return has been processed. Once approved, you will receive a full refund to the original form of payment.
NOTE: ALL RETURNS MUST BE SENT BY UPS. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
NOTE: en.GENTLEMONSTER.com EXPRESSLY RESERVES THE RIGHT TO REFUSE RETURNS THAT DO NOT FULLY COMPLY WITH OUR RETURN POLICY.
If you have additional questions, email to our customer service, supportUS@GENTLEMONSTER.com
Unfortunately, exchanges are not available. ITEMS CAN ONLY BE RETURNED FOR A REFUND. If you would like a replacement item, please place another order online.